YOUR CONSUMER RIGHT OF RETURN AND REFUND
1. As our Products contain fresh and perishable food, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the Products.
1.1 We do not offer any returns or exchanges on food and drink or non-food and drink items.
2. You have the right to cancel your order a maximum of 72 hours before your delivery date, please notify us by contacting [email protected].
3. If a product is defective or not as described, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 2 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product – this will assist in processing your refund quickly).
3.1 We will ask you to safely dispose of such Product and if we agree that it is defective or misdescribed (acting reasonably) we will offer you a refund of the price or partial price of the specific Product.
3.2 We will process your refund to you within 14 days after the day on which you provide us with acceptable evidence that the Product is defective or misdescribed and we have agreed for you to throw the Product away safely.
3.3 We try our best to ensure that our Products are perfect 100% of time, but we are sure you will agree that this is not always possible. In the event of a minor error (for example, failing to include one ingredient which is not the main ingredient, or substituting for a similar item type) we reserve the right to use our discretion as to whether a full refund is applicable or not. We will act reasonably and may offer you a partial refund or a voucher.
3.4 We will refund you by the method used by you to pay.
4. If you wish to cancel an order or report a request for refund to us, you just need to let us know within the applicable timeframe. The easiest way to do this is by emailing us at [email protected]. If you are emailing us please include details of your order to help us to identify it (and photographic evidence if applicable). If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.