Frequently asked questions

Côte at Home delivers high quality produce from our kitchen, fromagerie and butchery, right to your door, ready to eat, bake or freeze.

Uncorked is our brand-new online wine shop, bringing French wines, (that’s right, an exclusively all French wine list), handpicked by our experts, straight to your
door.

Côte at Home: Dishes are delivered pre-prepared in individual packaging and refrigerated, ready for cooking at home. Most of our dishes are designed to be heated in the oven, some can be heated in the microwave and some can be heated in either. You will receive your delivery in specialist packaging, designed to keep goods chilled.

Côte Uncorked: Wine is dispatched independently from Côte at Home boxes. Your Côte Uncorked wine will be delivered on the next available delivery date, via DPD, and cannot be chosen.

Dishes are delivered pre-prepared in individual packaging and refrigerated, ready for cooking at home. Most of our dishes are designed to be heated in the oven, some can be heated in the microwave and some can be heated in either. 

All items have a shelf life of a minimum of 3 days, which includes the day of delivery, when kept in the fridge. Many items are also suitable for home freezing on day of delivery.

Many of our items are suitable for home freezing on day of delivery. Full details can be found in item description on our website and all packaging includes freezing guidelines.

As part of our range we do offer gluten free dishes and we are working on increasing the number of vegetarian and vegan dishes we offer over the coming weeks. You can view the allergen information of each dish by clicking the ‘Ingredients and Dietary Details’ within each menu item on our website.

You can view a full list of ingredients along with the allergen information of each dish by clicking the ‘Ingredients and Dietary Details’ within each menu item on our website.

Detailed cooking instructions are on our packaging and can also be found online within the specific product.

Our whole eggs are free range. We use fish and seafood sustainability sourced in our meals.

The easiest way to place an order is via our website, simply click ‘Shop Now’ to get started. If you would prefer to order by phone, call our team on 020 4538 4732 between Monday to Friday 9am to 5pm, and Saturdays 10am to 4pm.

We deliver to Mainland UK. We deliver to some parts of Scotland. We are unable to deliver to the Scottish Isles, the Scottish
Highlands, Northern Ireland, the Isle of Man and the Channel Islands.

To avoid any disappointment, we recommend placing orders as far in advance as possible. The postcode tracker within the basket on our website can be used to give full details of available delivery dates.

Please note, deliveries are made from Wednesday to Saturday between 7am and 9pm (10pm in Scotland). If you are ordering for a special occasion we recommend that your delivery arrives the day before.

There is a £10 minimum order requirement. 

£39.95 is the required minimum order for free delivery.

Orders £39.95 or more:

Standard delivery is free.

Orders £10 – £39.95:

Standard delivery is £8.

Orders can be cancelled or edited up to 72 hours before delivery only. Cancellation must be received 72 hours before 9am of the delivery date, to cancel your order please contact us via our Contact Form or on 020 4538 4732 9am-5pm Monday-Friday and 10am-4pm on Saturday.

Cote at Home orders can be sent as gifts. When completing the shipping address field, input the gift recipients postal address. The receipt will be sent to the email address provided and a copy is not included with the delivery.

You do not have to use the full amount of your voucher in one transaction. The outstanding balance will remain on your gift card so you can spend it another time at Côte at Home or Côte Restaurants.

Unfortunately, these are set meal boxes and cannot be changed. You can always add additional items to your order, but these will be chargeable.

Food orders will be delivered any time between 7am and 9pm (10pm
in Scotland) on your chosen delivery date. On the morning of your delivery date, you will receive an email informing you of a 1-hour window within which your order will be delivered.

On occasions deliveries may be delayed due to reasons outside of our control.  

We therefore recommend ordering for delivery a day in advance of special occasions to ensure you receive your order in good time and allow time to mitigate in rare, unfortunate circumstances.

We operate a ‘Challenge 25’ policy where if you are lucky enough to look under the age of 25 you will be asked to prove that you are aged 18 or over when buying alcohol.

For details on how to recycle the different types of packaging within your delivery click here.

If your parcel does not arrive before 9pm (10pm in Scotland) on your delivery date, or arrives damaged or has missing items, please take a photo where possible and inform us via our contact form here
immediately upon receipt. 

Alternatively call us on 020 4538 4732 between 9am-5pm Monday-Friday and 10am-4pm on Saturday to report the issue.

Please ensure that when applying your discount code at checkout, you are entering it without any spaces.

Our payment provider has a minimum card payment of £0.30. 

Should your delivery not arrive by 9pm on your delivery day (or 10pm in Scotland) please inform us via our contact form here.

If you have not received confirmation of your order, please check your junk or spam folder before getting in touch. You can use our contact form here, or alternatively you can call us on 020 4538 4732 between 9am-5pm Monday-Friday and 10am-4pm on Saturday.

This may arrive at anytime until 12 noon on the day of delivery. Please check your junk or spam folders in case you haven’t received it.

Although every effort is made by our delivery drivers to provide a delivery window, when this is not possible delivery should be expected between 7am-9pm of your chosen delivery day (7am – 10pm in Scotland). We are working hard to improve the accuracy of our delivery service and provide all customers with a specified timeslot.