FAQS

Discover the most frequently asked questions we receive at Côte at Home. If you did not find the answer to your question here, please contact us.

ABOUT CÔTE AT HOME

Côte at Home delivers high quality produce from our kitchen, cellar, fromagerie, boulangerie and boucherie, right to your door, ready to eat, bake or freeze.
Dishes are delivered pre-prepared in individual packaging and refrigerated, ready for cooking at home. All dishes can be either cooked in the microwave or in the oven.

OUR FOOD

Dishes are delivered pre-prepared in individual packaging and refrigerated, ready for cooking at home. All dishes can be either cooked in the microwave or in the oven.

All items have a shelf life of a minimum of 3 days, which includes the day of delivery, when kept in the fridge. Many items are also suitable for home freezing on day of delivery.

Many of our items are suitable for home freezing on day of delivery. Full details can be found in item description on our website and all packaging includes freezing guidelines.

As part of our range we do offer gluten free dishes and we are working on increasing the number of vegetarian and vegan dishes we offer over the coming weeks. You can view the allergen information of each dish by clicking the ‘Ingredients and Dietary Details’ within each menu item on our website.

You can view a full list of ingredients along with the allergen information of each dish by clicking the ‘Ingredients and Dietary Details’ within each menu item on our website.

Detailed cooking instructions are on our packaging.
We use free range eggs, fish and seafood sustainability sourced in our meals.

Côte at Home has adopted the Better Chicken Commitment for 100% of the chicken (fresh/frozen/processed) in our entire UK supply chain, and will meet all the standards in it by 2026 at the latest.

ORDERING

The easiest way to place an order is via our website, simply click ‘Shop Now’ to get started. If you would prefer to order by phone, call our team on 020 3900 1287 between 9am to 6pm, 7 days a week.

We deliver to Mainland UK. We deliver to some parts of Scotland. We are unable to deliver to the Scottish Isles, the Scottish Highlands, Northern Ireland, the Isle of Wight and the Channel Islands.

To avoid any disappointment, we recommend placing orders as far in advance as possible. The postcode tracker within the basket on our website can be used to give full details of available delivery dates. 

Once you have completed your shopping, click on the basket icon, you will then see on the delivery field dropdown to show all available delivery dates for your postcode.

We deliver daily with the exception of bank holidays and orders must be received a minimum of 48 hours in advance of delivery date, by 2pm.

£40 is the required minimum order amount.

Standard delivery is free. Express delivery can be selected at checkout for areas outside of the M25 for £5

Orders can be cancelled or edited up to 48 hours before delivery only. Cancellation must be received 48 hours before 9am of the due delivery day. To add items, simply get in touch via the contact form here and let us know the product and quantity that you would like. We will add the items to your order and send a confirmation email and invoice for the additional amount
Please ensure that when applying your discount code at checkout, you are entering it without any spaces.

Until the 30th June 2021 we are offering the ability to exchange your Côte Restaurant vouchers to spend on Côte at Home. Please follow the instructions below to redeem this offer:

For paper/physical vouchers: Please email athome@cote.co.uk with your voucher value (£) and voucher code (if applicable), and additionally attach a photo of your gift voucher ripped up/destroyed to confirm it is no longer valid.

For digital vouchers: These have already been made valid on the Côte at Home website. Please enter your long voucher code in the relevant box at checkout.

Cote at Home orders can be sent as gifts. When completing the shipping address field, input the gift recipients postal address. The receipt will be sent to the email address provided and a copy is not included with the delivery.

DELIVERIES

Orders will be delivered between 7am and 8pm on your chosen delivery date. Unfortunately, we are currently unable to advise on more specific delivery times or offer delivery slots at present. However, you will receive an email in the morning on your chosen delivery day with a two hour delivery time.

Please note, deliveries in Scotland will be delivered between the hours of 7am and 10pm. 

On occasions deliveries may be delayed due to reasons outside of our control.  

We recommend ordering for delivery a day in advance of special occasions to ensure you receive your order in good time.

If you have not received confirmation of your order, please check your junk or spam folder before getting in touch. You can use our contact form here, or alternatively you can call us on 020 3900 1287 between 9am-6pm Monday to Sunday.

With Express Delivery your order will arrive on your selected day by 12pm. Unfortunately, Express Delivery is currently only available outside of the M25.

All our meals are delivered by either refrigerated vehicles or insulated packaging and chilled gel packs to keep your delivery fresh during transit. Drivers are wearing gloves when handling orders and are required to wash their hands before shift, after shift and between jobs. They wear a new pair of gloves for each delivery. Vehicles are washed and sanitized thoroughly at the end of each day. Where possible orders are delivered to customers with minimal to no contact.

We operate a ‘Challenge 25’ policy where if you are lucky enough to look under the age of 25 you will be asked to prove that you are aged 18 or over when buying alcohol.

RECYCLING

For details on how to recycle the different types of packaging within your delivery click here.

PROBLEMS

Should your delivery not arrive by 8pm on your delivery day please inform us via our contact form here.

Please check your junk or spam folders in case you haven’t received it. Although every effort is made by our delivery drivers to provide a delivery window, when this is not possible delivery should be expected between 7am-8pm of your chosen delivery day. We are working hard to improve the accuracy of our delivery service and provide all customers with a specified timeslot.

All deliveries should be received between 7am-8pm on your chosen delivery day. If your delivery has not arrived during this time please use our contact form here, or alternatively call us on 020 3900 1287.

On rare occasions due to circumstances beyond our control, your delivery may be delayed past 6pm. 

If incorrect items have been received in your delivery, please inform us via our contact form here and a member of our customer service team will help resolve the error. Alternately call us on 020 3900 1287 9am-6pm Monday to Sunday.

If items are missing from a delivery, please inform us via our contact form here and a member of our customer service team will help deal with this issue. Alternatively call us on 020 3900 1287 9am-6pm Monday to Sunday.

If damaged items are found within a delivery, please inform us via our contact form here and a member of our customer service team will be in touch to resolve the error. Alternatively call us on 020 3900 1287 9am-6pm Monday to Sunday.

We always strive to offer excellent service with a quality product so should you not be happy with your Côte at Home delivery please contact us via our contact form here on the website and member of our customer service team will be in touch.

You can contact us via our website using the contact form here where a member of our customer service team can answer any questions on your Côte at Home delivery. Alternatively, you can call us on 020 3900 1287 between 9am and 6pm Monday to Sunday.