ABOUT CÔTE AT HOME
All items have a shelf life of a minimum of 3 days, which includes the day of delivery, when kept in the fridge. Many items are also suitable for home freezing on day of delivery.
Many of our items are suitable for home freezing on day of delivery. Full details can be found in item description on our website and all packaging includes freezing guidelines.
You can view a full list of ingredients along with the allergen information of each dish by clicking the ‘Ingredients and Dietary Details’ within each menu item on our website.
Côte at Home has adopted the Better Chicken Commitment for 100% of the chicken (fresh/frozen/processed) in our entire UK supply chain, and will meet all the standards in it by 2026 at the latest.
The easiest way to place an order is via our website, simply click ‘Shop Now’ to get started. If you would prefer to order by phone, call our team on 020 3900 1287 between 9am to 6pm, 7 days a week.
We deliver to Mainland UK. We deliver to some parts of Scotland. We are unable to deliver to the Scottish Isles, the Scottish Highlands, Northern Ireland, the Isle of Wight and the Channel Islands.
To avoid any disappointment, we recommend placing orders as far in advance as possible. The postcode tracker within the basket on our website can be used to give full details of available delivery dates.
Once you have completed your shopping, click on the basket icon, you will then see on the delivery field dropdown to show all available delivery dates for your postcode.
We deliver daily with the exception of bank holidays and orders must be received a minimum of 48 hours in advance of delivery date, by 2pm.
Standard delivery is free. Express delivery can be selected at checkout for areas outside of the M25 for £5
Until the 30th June 2021 we are offering the ability to exchange your Côte Restaurant vouchers to spend on Côte at Home. Please follow the instructions below to redeem this offer:
For paper/physical vouchers: Please email firstname.lastname@example.org with your voucher value (£) and voucher code (if applicable), and additionally attach a photo of your gift voucher ripped up/destroyed to confirm it is no longer valid.
For digital vouchers: These have already been made valid on the Côte at Home website. Please enter your long voucher code in the relevant box at checkout.
Orders will be delivered between 7am and 8pm on your chosen delivery date. Unfortunately, we are currently unable to advise on more specific delivery times or offer delivery slots at present. However, you will receive an email in the morning on your chosen delivery day with a two hour delivery time.
Please note, deliveries in Scotland will be delivered between the hours of 7am and 10pm.
On occasions deliveries may be delayed due to reasons outside of our control.
We recommend ordering for delivery a day in advance of special occasions to ensure you receive your order in good time.
If you have not received confirmation of your order, please check your junk or spam folder before getting in touch. You can use our contact form here, or alternatively you can call us on 020 3900 1287 between 9am-6pm Monday to Sunday.
All our meals are delivered by either refrigerated vehicles or insulated packaging and chilled gel packs to keep your delivery fresh during transit. Drivers are wearing gloves when handling orders and are required to wash their hands before shift, after shift and between jobs. They wear a new pair of gloves for each delivery. Vehicles are washed and sanitized thoroughly at the end of each day. Where possible orders are delivered to customers with minimal to no contact.
Should your delivery not arrive by 8pm on your delivery day please inform us via our contact form here.
Please check your junk or spam folders in case you haven’t received it. Although every effort is made by our delivery drivers to provide a delivery window, when this is not possible delivery should be expected between 7am-8pm of your chosen delivery day. We are working hard to improve the accuracy of our delivery service and provide all customers with a specified timeslot.
All deliveries should be received between 7am-8pm on your chosen delivery day. If your delivery has not arrived during this time please use our contact form here, or alternatively call us on 020 3900 1287.
On rare occasions due to circumstances beyond our control, your delivery may be delayed past 6pm.
If incorrect items have been received in your delivery, please inform us via our contact form here and a member of our customer service team will help resolve the error. Alternately call us on 020 3900 1287 9am-6pm Monday to Sunday.
If items are missing from a delivery, please inform us via our contact form here and a member of our customer service team will help deal with this issue. Alternatively call us on 020 3900 1287 9am-6pm Monday to Sunday.
If damaged items are found within a delivery, please inform us via our contact form here and a member of our customer service team will be in touch to resolve the error. Alternatively call us on 020 3900 1287 9am-6pm Monday to Sunday.
We always strive to offer excellent service with a quality product so should you not be happy with your Côte at Home delivery please contact us via our contact form here on the website and member of our customer service team will be in touch.