Terms of Service

These Terms and Conditions cover Côte Deliveries Limited, trading as Côte at Home (“Côte at Home”, “we” “us” and “our”).

Last updated December 2023.

These Terms and Conditions do not affect your statutory rights.

1. Making a purchase

By purchasing products from Côte at Home, you are agreeing to the terms and conditions of sale, which apply to all transactions on coteathome.co.uk. To shop on our website, we must have the following information:

– Your address, including the postcode of the billing address associated with the payment card
– Your telephone number
– Your email address, so we can supply you with important information such as your order confirmation and changes to the Côte at Home delivery service
– A name, contact number and email address for the recipient of the box, if different from the information already provided

Côte at Home only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent.

There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details.

The ingredients in our dishes may change from time to time. Up to date allergen information will be displayed on our website and you should check this information before placing an order. The ingredients and allergen information will be displayed on the packaging for each product. Please ensure you check this information if you suffer from allergies and intolerances before consuming the food.

You must be 18 or over to purchase alcohol from our website. By purchasing alcohol, you confirm that you are aged 18 or over. We reserve the right to request ID upon delivery.

The products advertised are subject to availability. If a product order is not available for your chosen delivery date, we will endeavour to contact you and offer you’re a suitable alternative or a different delivery date. 

2. Your Personal Information

Your name, delivery address, email address and phone number will be passed onto a 3^rd party delivery service.

We do not hold your payment details from any previous orders, therefore, every purchase at Côte at Home shall require new payment details entered.

When placing your order, you may opt in to receive marketing information from Côte at Home.

Further information on how your Personal Information will be collected, used and stored can be found at https://www.cote.co.uk/cote-policies/

3. Product Prices

The price of goods charged shall be as quoted on the website at the time you confirm your order with us. The prices of goods do not include the delivery charge. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. All of our food products are zero-rated for VAT. Drinks and other items in our range carry VAT at the standard rate. Our VAT Registration Number is GB 363 6620 92

Our minimum order level is £39.95 with free standard delivery. Other delivery options will be available to you at checkout, each priced differently.

If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, Côte at Home shall honour the original delivery arrangement.

4. Vouchers and Discounts

Online vouchers may be sent to you if you opt in for correspondence via email.  You may be issued with a unique voucher code to enable you to take advantage of promotions we offer. Please check voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them.  

Unless a time is stated, please assume that the code will expire at midnight on the date stated. Some voucher codes will not be valid for use in conjunction with other offers, or on top of product promotions. We will communicate this with you. 

Each voucher code may be used only once per household and Côte at Home reserve the right to refuse a sale if it feels that fraud is suspected. Different households may receive different offers. The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing.

If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame, we are not obliged to re-issue a voucher code or apply the discount retrospectively.

5. Digital gift vouchers

Digital gift vouchers are redeemable within expiry date for orders placed at coteathome.co.uk or by phone for orders from delivery from Côte at Home.

Digital gift vouchers cannot be exchanged or refunded for cash.

Digital gift vouchers can be used towards purchases at a higher price than its face value upon payment of the difference.

If a digital gift voucher is used for a transaction at a lower value than the value of the gift voucher, the remaining balance will be available to use at a later date.

6. Delivery

Côte at Home uses a combination of 2 next day carrier to deliver all items purchased from https://coteathome.co.uk/

Further information on delivery partners can be found on our website, https://coteathome.co.uk/how-it-works/

On the day of your delivery, you will receive an email with a 2-hour delivery window. This delivery window is not contractual and is subject to change due to circumstances beyond our control such as weather and traffic conditions. We will endeavour to communicate any changes with you.

You should make us aware, at the time of placing your order, of any delivery requirements.

Due to the nature of the contents, any deliveries not made on the day will be disposed of. Should this happen, you will receive further communication from us. We understand that this is frustrating, and we will work with you to resolve the issue.

We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.

7. Cancellation and returns

Cancellations:

As an online retailer we are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, as we are selling perishable goods, the regulations relating to the cancellation and return of unwanted goods do not directly apply to us.

We are able to cancel an order up to 48 hours before the delivery date. Please contact us via our website or on 020 4538 4732 between 9am-6pm daily so that we can process the cancellation.

Returns:

We will not accept returns of parcels. If the wrong parcel was delivered to you, we will not request this be sent back to us.

8. What if I’m not happy with my goods?

Sending us feedback:

We will aim to deliver a fit for purpose, quality product however, if you are unsatisfied with any of the items in your order or any part of the delivery service from Côte at Home, please contact us – either by completing our ‘Contact Us’ form or by telephoning 020 4538 4732.

If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website. As we sell perishable goods, we ask that check the content of the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 020 4538 4732.

Furthermore, you may write to us at: Côte at Home, 47C Kensington Court, London, W8 5DA

We shall be happy to refund any item you feel does meet not our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible.

We will work with you to ensure that your complaint is resolved as quickly as possible. Where we offer refunds, please be aware that these may take up to 7 days to be processed and to reach your account.

We can only refund the card used for the purchase of the products.

We operate an open and honest policy at Côte at Home and will work our hardest to make sure we can accommodate and act on any problems or suggestions.